Testimonials for Alford Foundation and Crawl Space Repair

Everyone did an excellent job, they kept the job site clean, very friendly, and answered any questions I had throughout the installation process. The office staff was also very helpful, and answered all of my questions.

Aaron Jefferson was very thorough and provided a definite solution to our problem. The other companies were much more vague.

Extremely satisfied, we would not hesitate to use Alford's again. We thought the installation crew were professional and competent. We have already referred two friends to Alford's.

It was a pleasure to meet Dave Tyler and his work was awesome. He has done a thorough job and I was amazed. He is very polite and explaned how all this works. He is a very nice person.

So far so good with the job.  I will need to give it some time to see if the problem is fixed.  The installation crew was a group of good guys and good workers.  The office staff was good.  The Solution Specialist was knowledgable and he explained everything. In fact, one of the top reasons I went with the company was because of Jerry's presentation and knowledge.  

The planning of the job is what caused me to go with Alford Home Solutions and as for the quality it was superior to others who were contracted. The work was completed as contracted and they were very professional. I will call again if further needs arise.

Alford Home Solutions did a great job, they were easy to deal with, and they stayed busy until the job was done. The office staff is very friendly, and they gave me the answer to my questions. The solutions specialist went over scope of work step by step, and answered all questions I had.

I told Adam we wanted only what was needed, for it to be cost effective, and qaulity work. You guys delivered! Adam did not try to push more on us than what had to be done and other companies did.

We are extremely happy with John Goodall's level of craftsmanship and careful execution; he made sure every step of the way that he was doing the kind of professional work he'd want done in his own home-and we appreciated that care so much. He was in great communication with us too, which helpes us to feel confident that he would see the job through.

My wife and I finally found a home we wanted and it had a crack in one of the basement walls. My good friend Ryan Holmes and his team - Greg, Ryan & Ron fixed the wall Carbon Fiber Straps. They gave us peace of mind, a transferable lifetime warranty, and the ability to refinish the wall easily because of the straps. And they did it all in a very timely manner! I highly recommend Ryan Holmes and Alford Home Solutions!

I knew I had a mold issue and brought Alford in to give me a quote. During the inspection, they found some dry rotting floor joists. They talked me through all the options and I hired them to repair the floor joists, add additional supports, and perform the mold treatment.They originally planned on three days for the floor joists but were done in two, despite the cramped crawl space they had to work in. Mold treatment was done in a day.I wish I could afford the full crawl space encapsulation, but I'm very happy with the work they did.

Dustin came out to my home to look the project over.He took his time and was not in a hurried state at all. I appreciated the fact that he earned my business. I work with contractors all the time they don’t mean to do this but they do. They talk at you. Dustin talked to me about the project. He listen to me and made suggestions for the project. If I ask a question for clarity. He came right back with the same answer. The truth. Women are tired of being talked at especially regarding their homes or cars. We probably are the top rated home owners in the U.S. I am thrilled to do business with Alfords. Due to first impressions of Dustin and his work ethic

Highly recommend Alford Home Solutions! These guys called ahead of time to let me know when they would be at my home. This really helped with moving around meetings, as I work from home. Once they got here, they used my side door to haul materials in and out without disturbing me. Aaron and Josh were fast workers, extremely professional, and were sure to get my thoughts when the project went a little different than originally planned. They also left the project site nice and tidy upon the completion of the job. Overall, very pleased with the service!!    

Mr. Alford,    I would like to thank you for standing by your warranty on my piers that failed from the original job November 2016, causing more cracks to appear on my bricks and foundation of my home.     I was concerned when I called Alford's last September 2018, to find out that everyone that was involved in the original job were no longer employed with Alford's.  No one could answer my questions regarding the records/data i.e. pier depth, pressures used, and proper placement.  I was told there should have been records of my job, but none could be located.     Mr. Goodall came to my home from Alford's last September 2018 to see the issues going on from the orginal job, but my confidence in your company was not getting better after talking with him.  He was nice, but very disorganized to say the least.  I later realized that Mr. Goodall was no longer employed with Alford's when my calls were not getting returned by him.   It wasn't until Jason Meador was assigned to take care of the issues going on with my home did my confidence return with Alford's.  Mr. Meador took the time to come out to my residence, listen to me and inspect the issues going on with my home where the original job was completed.  He apologized for the issues I was having and assured me they would be taken care of.  He was thorough taking many photographs and documenting the issues going on with my home.  He agreed that there was definitely some issues going on with the orginal pier placement, including the piers possible failing.  He advised me the piers/brackets on my home were not even used by Alford's anymore, and Alfords now used better piers/brackets with updated technology.  I was very impressed with Mr. Meador on how he conducted himself and tackled my problem.  I want to also thank you Sir for allowing Mr. Meador to have a structural engineer inspect my home last December 2018.  I felt better with the structural engineer's input/report to help advise Alford's on what was going on with my home and the issues from the orginal job, including the proper repairs required to fix the problem.  Mr. Meador assured me your best crew would take care of the job.   Donnie Hoffman arrived with his crew this past week on February 6th and had the warranty work completed on the 7th.  I want to let you know that Mr. Hoffman and his crew were outstanding to deal with.  Mr. Hoffman answered all my questions and took the time to explain everything his crew was doing to fix the problem.  Mr. Hoffman could tell the original piers failed and installed 5 new piers with the better/updated bracket technology.  Mr. Hoffman assured me this would take care of my problem.  I felt very good and confident after Mr. Hoffman left.  I was experiencing a lot of anxiety and constantly worried about my home until Mr. Meador and Mr. Hoffman became involved.  I realize you have had some issues with personnel in your company, which I am sure has been very aggravating.  These men involved in my warranty job are assets to Alford's and restored my confidence in your company.   Again, I want to thank you for taking care of my issues with my home and honoring your warranty.  I recently retired from the Kentucky State Police after 21 years of service.  I have lived in my home since 2001.  I love my home Sir.  It has always been my safe haven and happy place to relax from all the stress from my job.  Now that I am retired, I can even enjoy it more.  I prided and dedicated myself on taking care of people and their problems in my career of being a Trooper.  It is nice being taken care of in return by your company.   I know a lot of people in the Tri-state from being a Trooper all these years.  I will definitely recommend your company from how it conducted itself with my home issues, which is why I chose your company in the first place after researching it.  

I would like to comment on the superior service by your Technician, Larry Reynolds. He has inspected my residence for several years, and I find him to be honest, thorough and always pleasant. Mr. Reynolds informs me of his arrival, and provides a copy of his findings. It is a pleasure to inform you of his work as being excellent.